Refund policy

Everyluri, operated by GUANGZHOU FUBAO TRADING CO., LTD., offers a voluntary 30-day return policy for eligible purchases at everyluri.com. You may request a return within 30 calendar days of delivery, subject to the conditions below.

This policy covers our garden and outdoor furniture, including tables, chairs, sofas, and furniture sets. Our voluntary return arrangements are offered in addition to your applicable statutory consumer rights.

Return Eligibility

For a voluntary change-of-mind return, products should:

• Have a return request submitted within 30 calendar days of delivery.

• Be unused, clean, and in their original condition, apart from reasonable handling necessary to inspect them.

• Include all supplied parts, cushions, accessories, hardware, and instructions, where applicable.

• Include the original packaging and protective inserts where reasonably possible.

• Show no damage caused by misuse, unauthorized alteration, improper assembly, or improper handling.

Please provide your order number or another proof of purchase.

Opening packaging to inspect a product does not by itself make it ineligible for return. For voluntary returns, furniture should not show signs of prolonged use, outdoor exposure, stains, or damage beyond reasonable inspection.

Assembly does not automatically exclude a return. However, damage or diminished value resulting from assembly, disassembly, or handling beyond what is necessary to inspect the product may affect the refund only where permitted by applicable law.

For products sold as a set, please return all included pieces for a full change-of-mind refund. If only one component is faulty, damaged, or missing, contact us so we can arrange an appropriate remedy without requiring unnecessary returns.

These conditions do not limit statutory rights to inspect products or obtain remedies for faulty, damaged, incorrect, or misdescribed goods.

Requesting a Return

Before sending an item back, email [email protected] with your order number and the item you wish to return.

You may include your reason to help us assist you. A reason is not required when exercising an applicable statutory right of withdrawal.

Our company and designated product return address is:

GUANGZHOU FUBAO TRADING CO., LTD.
ROOM 301, NO. 4, 5TH STREET, LONGMEN NEW VILLAGE, DAGANG TOWN, NANSHA DISTRICT, GUANGZHOU CITY, GUANGDONG PROVINCE, CHINA

Returns are sent to China and may require international shipping, depending on your location.

Please contact us first so we can identify your order and provide appropriate packing and shipping instructions. Do not return products to a different address printed on the original shipping label unless we specifically instruct you to do so.

For voluntary returns, please send the goods within 14 calendar days after receiving our return instructions. Contact us if you need additional time. Applicable statutory deadlines take precedence and are not delayed by our instructions.

Package furniture securely, protecting frames, corners, glass surfaces, cushions, and other components as appropriate. Secure small hardware separately and include your order number inside the package. Retain your shipping receipt; tracked return shipping is recommended.

Contacting us first helps prevent delays or misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.

Return Shipping Costs

For change-of-mind returns, including personal preference or selecting an unsuitable size, color, or style, you are responsible for the direct return shipping costs to our return address in China, except where applicable law requires otherwise.

Return costs depend on your location, the carrier, and the shipment’s dimensions and weight. International furniture returns can be expensive and may require a specialist carrier or freight service.

For bulky products that cannot normally be returned by ordinary post, we will provide any legally required return-cost estimate before purchase if you are expected to bear those costs. Where required information was not provided before purchase, we will bear the return costs to the extent required by applicable law.

If a product is faulty, arrives damaged, or was sent incorrectly, Everyluri will cover the necessary return shipping costs. Contact us so we can arrange a prepaid label, collection, or another appropriate solution at no cost to you.

We do not charge restocking fees or deduct the original cost of free shipping from your refund.

Original shipping charges paid at checkout are generally non-refundable for voluntary change-of-mind returns, except where reimbursement is legally required. For returns resulting from faulty goods or our fulfillment error, we will reimburse the applicable original shipping charges.

Damaged, Faulty, or Incorrect Products

Please inspect your order after delivery and contact [email protected] as soon as you discover damage, a defect, missing components, or an incorrect item.

Provide your order number, a description of the issue, and photographs where available. If photographs are unavailable, contact us to discuss another reasonable way to assess the problem.

Keep the item and packaging where reasonably possible while we arrange assistance. Missing packaging does not by itself remove your rights concerning faulty or damaged goods.

Do not use furniture with broken glass, unstable frames, damaged supports, or other potentially unsafe components. We will not ask you to dismantle or return unsafe items without suitable instructions.

Depending on the circumstances and your applicable rights, we will arrange a repair, replacement, or partial or full refund. Any partial refund offered as an alternative to another available remedy will require your agreement. You will not have to pay the necessary shipping costs to resolve a confirmed fault or our fulfillment error.

Minor variations in materials or finishes do not remove your right to a remedy where a product is faulty or materially different from its description.

The voluntary 30-day return period does not shorten any applicable legal guarantee or statutory claim period. You are not required to report a problem within an arbitrary period such as 24 or 48 hours to retain those rights.

Refunds

For voluntary returns, we will inspect the returned goods and issue any refund due to your original payment method within 7 business days after receiving them.

If a refund is declined or reduced, we will explain the reason within that period. Any deduction must be permitted by applicable law and reasonably reflect the relevant loss in value; it will not be an automatic restocking charge.

Where statutory withdrawal rights apply, we will meet the applicable refund deadline, including any requirement to refund within 14 calendar days after receiving your withdrawal notice. Where permitted by law, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

Our inspection and processing arrangements do not extend any mandatory refund deadline. Refunds for faulty, damaged, incorrect, or misdescribed goods will likewise be handled within the applicable legal deadline.

Refunds reflect the amount actually paid for the returned goods, including any discounts applied at purchase. Delivery charges eligible for reimbursement under this policy or applicable law will also be included.

Your bank or payment provider may require additional time to display the refund after we issue it. If it has not appeared after we confirm issuance, contact [email protected] for assistance.

Exchanges

For a different product, size, color, or style, contact us first to confirm availability and exchange instructions.

We will explain any price difference or shipping charge before you agree to an exchange. Necessary shipping costs arising from a confirmed fault or our fulfillment error will remain our responsibility.

If an exchange is unavailable, you may make an eligible return and place a new order. This does not affect any right to a replacement or another remedy for faulty or incorrect goods.

Order Cancellations

To request a cancellation, email [email protected] as soon as possible with your order number.

If your order has not shipped and we can stop fulfillment, we will cancel it and issue a full refund to your original payment method within 7 business days, or sooner where required by applicable law.

If the order has already shipped, we will help you follow the applicable return process. Shipment does not remove any statutory cancellation or withdrawal rights.

We do not impose a cancellation fee.

Statutory Consumer Rights

This policy applies to purchases made at everyluri.com worldwide. Our voluntary 30-day return policy does not replace or restrict mandatory consumer rights.

Nothing in this policy excludes applicable cancellation or withdrawal rights, legal guarantees, or remedies for faulty, damaged, incorrect, or misdescribed goods.

Return conditions, shipping charges, deductions, and processing timelines apply only to the extent permitted by applicable law. Where different requirements apply, including reimbursement of standard delivery charges or refunds based on evidence that goods have been returned, those requirements take precedence.

Products purchased at a discount follow the same return policy as other eligible products. Outdoor furniture is not excluded from return solely because it is large or intended for garden use.

Contact Us

For assistance with returns, exchanges, cancellations, or refunds, contact:

Email: [email protected]

Website: https://everyluri.com

Store: Everyluri

Company: GUANGZHOU FUBAO TRADING CO., LTD.

Company and Return Address: ROOM 301, NO. 4, 5TH STREET, LONGMEN NEW VILLAGE, DAGANG TOWN, NANSHA DISTRICT, GUANGZHOU CITY, GUANGDONG PROVINCE, CHINA